Returns & Exchanges

We accept refunds and exchanges.

Returns & Refunds (purchased through

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Postage costs will not be refunded. 

NOTE: We can ONLY accept items and process refunds of products purchased directly through - any purchases made with our airline partners can ONLY be handled by those airline partners. 

We do not sell our products through high-street e-bay Amazon or any other retailers therefore we are unable to assist with ANY issues if you have not purchased one of our products through ourselves directly or from one of our airline partners. 

Return postage costs, and original shipping costs will not be refunded.



To complete your return, we require a receipt or proof of purchase, regardless of where you purchased the item.   

Returns & Refunds (purchased through, airline etc)

For any TripClip products that have been purchased through a high street retailer, airline, duty free store or other seller (any retailer that is not, returns and refunds can only be processed through the retailer you originally purchased the item from. Please check with that retailer for their returns and refund processes and policies. cannot offer refunds for products not purchased directly through our website. 

Please do not return items to if they were purchased from another retailer. 

Items purchased through a 3rd party seller (Amazon/eBay etc) can only be handled by that seller.

Please do not send your purchase back to the manufacturer

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our or manufacturing error. 

Any item that is returned more than 30 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that this only applies to items purchased through our website. - we do not offer refunds or returns of ANY items that were not purchased from us directly, these can ONLY be handled by the retailer where you made the purchase originally.

Refunds will be processed internally within 48 working hours upon our confirmation to you that we will issue a refund (excl Bank Holidays) and will be credited back to your original payment method. We use Stripe as the payment processor on our website, in some instances Stripe can take anywhere between 10 - 30 days to process refunds. Please do be advised that your refund may take up to 30 working days (sometimes longer) to show on your account/statement depending on your billing cycle.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded under any circumstances.

Exchanges (if applicable)

When purchased through

We only replace items if they are defective due to manufacturing errors or defects. Any items that have been damaged (whether accidental or through user misuse and not following the product guidelines) will not be exchanged. 

When purchased through another retailer (high street, airline):.

We only replace items if they are defective due to manufacturing errors or defects. Any items that have been damaged (whether accidental or through user misuse and not following the product guidelines) will not be exchanged. 

If you need to exchange a defective item for the same item, send us an email at 

Any items that have signs of liquid or malicious damage will be rejected and disposed of. You will be notified if this happens. No refunds for the item or its postage will be granted in this instance. 

For any items that are exchanged, repaired or replaced - these items will only be sent via An Post postage within 3 working days of us receiving or agreeing to offer a replacement (excluding weekends, public or bank holidays). No postal tracking facility is available. For items shipping outside of Ireland, these may take an unspecified amount of time to reach you, and is entirely dependant on your local postal service and customs authorities (import duties and taxes are to be born by the receiver). Items will only be shipped the following Irish working days (if replacements are agreed before 12pm GMT); Monday, Wednesday and Friday.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 



To return your product, please send a return request first to so we can issue you with a tracking number for your reference.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The original shipping cost will also be deducted from the refund. 

ONLY If the item is deemed to be defective through manufacturer error, then shipping costs will be refunded (proof of postage and cost is required).  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €50 or shipping from outside Ireland, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 


We offer a 24 month guarantee on all of our non-sale products that are purchased through our website or our approved retailers (third party sellers such as; eBay, Amazon are excluded). The guarantee starts from the date of purchase.

To validate the guarantee you MUST register you product through within 30 days of purchase. Activation's after 30 days of purchase will be considered on a case by case basis. 

The guarantee is our "promise to make good" problems that arise with your product as a result of a manufacturing default. 

Wear and tear, malicious/accidental damage (including liquid), sale items and items purchased through third party sellers are all excluded from this guarantee. 

Making a claim: 

Should you wish to make a claim on your guarantee kindly contact, you MUST have your proof of purchase to use the guarantee. 

NOTE: Guarantees are only valid on items purchased directly from us or through our authorised airline partners. As we do not permit the sale of our items anywhere else, we cannot be held responsible for their handling, storage and integrity. 

We will offer either a repair or replacement of your product, the decision of which is on a case by case basis. 

Please note we may ask you to submit picture and/or video evidence of defects. You may also be required to send the item to our office for further inspection before any repair or replacement is offered. 

If you are offered a replacement, the guarantee for your replacement is bound to the 24 month guarantee period from the original purchase date. For example, if you make a claim 8 months after the original purchase date and you are offered a replacement, your replacement item will only have a 16 month guarantee as this will be the remaining months left on the guarantee.